Terms of service
TERMS & CONDITIONS
Last Updated: 12 sep 2026
Welcome to The Timeless Weaves. These Terms & Conditions govern your access to and use of our website and your purchase of products from us.
Throughout these Terms, “The Timeless Weaves,” “we,” “us,” and “our” refer to The Timeless Weaves, and “you” or “your” refers to the customer or visitor using our website.
By accessing our website, browsing our products, or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions and our related policies.
If you do not agree with these Terms, please do not use our website or place an order.
1. ABOUT :- The Timeless Weaves
The Timeless Weaves is an online-only store offering sarees and related women's ethnic fashion products.
We carefully curate and present our products through our website to provide you with a convenient shopping experience.
We currently serve customers within India. We do not currently offer international shipping.
2. ELIGIBILITY
By using our website or placing an order, you confirm that:
You are legally capable of entering into a transaction.
The information you provide is accurate and complete.
You are purchasing products for personal use and not for unauthorised resale or commercial purposes.
You will use our website only for lawful purposes.
If you are using the website on behalf of another person, you confirm that you are authorised to do so.
3. PRODUCT INFORMATION
We make reasonable efforts to display our sarees, photographs, colours, fabrics, patterns, measurements and other product details as accurately as possible.
However, actual colours may vary slightly depending on your device, screen settings, lighting and photography conditions.
Minor variations in colour, texture, weave, print, finish or appearance may occur due to the nature of fabrics and manufacturing processes.
Such reasonable variations do not automatically constitute a defect or make an order eligible for return, refund or exchange.
We reserve the right to update product descriptions, photographs, prices, availability and other information without prior notice.
4. PRODUCT AVAILABILITY
All products are subject to availability.
We reserve the right to:
Limit quantities available for purchase.
Discontinue any product.
Correct product information or pricing errors.
Cancel an order where a product is unavailable or information displayed on the website contains a material error.
If we cancel an order after payment has been received, we will communicate with you regarding the appropriate resolution, subject to applicable law and our policies.
5. ORDERS
Placing an order on our website constitutes a request to purchase the selected product.
An order is considered accepted only after successful payment confirmation and order confirmation from The Timeless Weaves.
We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases of:
Product unavailability
Incorrect pricing or product information
Suspected fraudulent or unauthorised transactions
Incorrect or incomplete customer information
Technical errors
Duplicate orders
Circumstances beyond our reasonable control
If an order is cancelled by us after successful payment, we will communicate the applicable resolution to you.
Please carefully review your product selection, delivery address, mobile number and other details before completing your purchase.
6. PRICING AND PAYMENT
All prices displayed on our website are subject to change without prior notice.
The applicable price is the price displayed at the time the order is successfully placed, subject to correction of any genuine pricing or technical error.
Payment Terms
We currently accept prepaid orders only.
Cash on Delivery (COD) is not available.
Online payments are processed through Razorpay and other payment methods made available through the payment gateway.
We do not directly store your complete card, UPI PIN, OTP or banking credentials.
Customers are responsible for providing accurate payment and billing information.
If your account is debited but your order is not confirmed, please contact us before attempting another payment so that we can assist in checking the transaction status.
7. SHIPPING & DELIVERY
We currently ship orders within India through India Post.
Orders are processed after successful payment confirmation.
Delivery timelines are estimates and may vary depending on:
Delivery location
Postal operations
Holidays
Weather
Public disruptions
Incorrect or incomplete address details
Other circumstances beyond our reasonable control
Once the order is dispatched, tracking information will be shared where available.
Customers are responsible for providing a complete and accurate delivery address and contact number.
The Timeless Weaves cannot be held responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer or circumstances beyond our reasonable control.
For further details, please refer to our Shipping & Delivery Policy.
8. CANCELLATION OF ORDERS
A cancellation request may be considered only if the order has not already been processed, packed or dispatched.
Once an order has been processed, packed or dispatched, cancellation may not be possible.
Refusing delivery does not automatically constitute cancellation or create an entitlement to a refund.
9. RETURNS, REFUNDS & EXCHANGES
To maintain clarity for our customers, please review the product photographs, description, colour, fabric, design, measurements and other details carefully before placing your order.
All purchases from The Timeless Weaves are final sale.
We currently do not offer:
Returns
Refunds
Product exchanges
Change-of-mind cancellations after order acceptance
This applies to sale and promotional products as well.
If you receive an order and believe there is a genuine issue with the product, please contact us promptly with your order details and relevant photographs. We will review the matter and provide appropriate assistance where applicable.
Contacting us does not automatically make an order eligible for return, refund or exchange.
Nothing in these Terms is intended to exclude any rights or remedies that cannot legally be excluded under applicable law.
For complete details, please refer to our Return & Refund Policy.
10. CUSTOMER RESPONSIBILITIES
You are responsible for ensuring that:
Your shipping information is correct.
Your mobile number and email address are active.
Someone is available to receive the order where necessary.
You carefully review product information before purchasing.
You do not misuse the website or our services.
You do not provide false, misleading or fraudulent information.
The Timeless Weaves shall not be responsible for problems arising from incorrect information supplied by the customer.
11. INTELLECTUAL PROPERTY
All content appearing on our website, including but not limited to:
Brand name
Logo
Product photographs
Product descriptions
Text
Graphics
Designs
Videos
Website content
Marketing materials
belongs to or is lawfully used by The Timeless Weaves and is protected by applicable intellectual property laws.
You may view and use the website for personal, non-commercial shopping purposes.
You may not copy, reproduce, modify, distribute, publish, sell, commercially exploit or use our content or brand identity without our prior written permission.
Unauthorised use of our intellectual property may result in appropriate legal action.
12. CUSTOMER REVIEWS & FEEDBACK
If you voluntarily submit a review, testimonial, photograph, suggestion, feedback or other content to us, you confirm that you have the necessary rights to share it.
By submitting such content, you allow The Timeless Weaves to use, reproduce, display and publish it for legitimate business, customer-service and promotional purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, misleading, abusive, offensive, fraudulent or violates the rights of another person.
We do not guarantee that every review or customer-submitted content will be published.
13. PROHIBITED USE
You must not use our website:
For any unlawful or fraudulent purpose.
To impersonate another person or entity.
To provide false or misleading information.
To interfere with the operation or security of the website.
To introduce viruses, malware or harmful code.
To attempt unauthorised access to our systems.
To copy or commercially exploit our website content without permission.
To collect personal information of other customers without authorisation.
To conduct automated scraping or unauthorised data extraction.
In any manner that may harm The Timeless Weaves, our customers, service providers or website.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.
14. THIRD-PARTY SERVICES
Our website may use third-party services such as payment, communication, analytics, technology and delivery services.
For example:
Razorpay — payment processing
India Post — delivery services
These third parties may operate under their own terms and privacy policies.
The Timeless Weaves is not responsible for matters exclusively within the control of an independent third-party service provider. However, where appropriate, we will reasonably assist customers in resolving service-related concerns.
15. WEBSITE AVAILABILITY
We make reasonable efforts to keep our website available and functional.
However, we do not guarantee that the website will always be:
Available without interruption
Completely error-free
Free from technical issues
Free from temporary downtime
The website may occasionally be unavailable due to maintenance, technical problems, security issues, service-provider interruptions or circumstances beyond our reasonable control.
16. ERRORS & INACCURACIES
From time to time, the website may contain typographical errors, incorrect pricing, inaccurate product information or technical errors.
We reserve the right to correct such errors and update information when identified.
Where necessary, we may cancel or modify an affected order and communicate the applicable resolution to the customer.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, The Timeless Weaves shall not be responsible for indirect, incidental, special or consequential losses arising from:
Temporary website unavailability
Third-party service interruptions
Payment-processing issues
Delivery delays outside our reasonable control
Incorrect information supplied by the customer
Unauthorised use of customer accounts or information caused by the customer's failure to maintain security
Events beyond our reasonable control
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
Where liability is legally established, our liability shall, to the extent permitted by applicable law, be limited to the amount actually paid by the customer for the specific product or order giving rise to the claim.
18. EVENTS BEYOND OUR CONTROL
We will not be responsible for delays, interruption or failure to perform our obligations where caused by circumstances reasonably beyond our control, including natural disasters, severe weather, strikes, postal disruptions, government restrictions, public emergencies, technical failures, internet disruptions or other unforeseen events.
We will make reasonable efforts to communicate significant issues affecting your order where practicable.
19. INDEMNIFICATION
To the extent permitted by applicable law, you agree to protect and hold The Timeless Weaves and its owners, employees, service providers and representatives harmless from claims, losses, damages, liabilities or expenses arising from:
Your violation of these Terms;
Your unlawful or unauthorised use of the website;
Information or content submitted by you that violates another person's rights; or
Your misuse of our website or services.
This provision does not apply to the extent that the claim results from our own liability that cannot legally be excluded.
20. PRIVACY
Your use of our website is also governed by our Privacy Policy.
We collect and use customer information only as described in our Privacy Policy and for legitimate purposes connected with operating our store, processing orders, providing customer support, delivery, payment processing and communicating with customers.
For more information, please read our Privacy Policy.
21. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect changes to our business, services, website or applicable requirements.
The updated version will be published on this page with the revised date.
Your continued use of our website after an update constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
22. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.
23. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it legally enforceable, where permitted.
The remaining provisions shall continue to remain in effect.
24. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, Cancellation Policy, Payment Policy and other policies published on our website, constitute the terms governing your use of our website and purchases from The Timeless Weaves.
If there is a conflict between these Terms and a specific policy relating to a particular transaction, the more specific policy will apply to that subject matter, to the extent permitted by applicable law.
25. CONTACT US
We are always happy to assist you.
For questions regarding orders, payments, delivery, products or these Terms:
📧 Email: timelessweaves.store@gmail.com
📞 Call / WhatsApp: +91 63546 28901
The Timeless Weaves
Where Every Woman Weaves Her Story.
We may be an online-only store, but we're never far from you.
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